Please note that we are filling orders 5 days a week, but are currently keeping staffing to a minimum. Our processing time will be delayed up to 3 days longer than normal. Rest assured your order will be processed ASAP. We cannot guarantee timing over the border, therefore please be patient as we are all working in situations we have never experienced before. Due to the volume of emails, please note that our office hours are 9:00am-5:00pm EST. M-F, and it could take up to 72 hours to hear back from us. We are grateful for your continued support and are working hard to be as responsive as possible at this time. Please see below for our estimated COVID-19 arrival dates, delivery times cannot be guaranteed.
COVID-19 ESTIMATED ARRIVAL DATES
- Expedited Parcel - 11 business days [for remote locations]
- Xpresspost - 3 business days
- Tracked Packet USA - 13 business days
- Expedited Parcel USA - 11- 13 business days
- Xpresspost - 10 business days
- Tracked Packet International - 13 business days
- Xpresspost International - 10 business days
PLEASE NOTE THAT NO DELIVERY TIME CAN BE GUARANTEED DUE TO COVID-19
SHIPPING
We ship worldwide, at checkout please fill out your address and shipping options will calculate automatically.
Please beware we are not responsible for items being held at customs, duties may apply depending on where you are located.
*If you are in need of RUSH shipping we suggest choosing Xpresspost or reaching out to us at hello@tenandco.ca.
LOCAL PICKUP
For everyone's safety and convenience, we offer Contactless Curbside Pickup.
Orders will be ready to be picked up within 1-2 business days. Local pickup is available fromMonday - Friday from 10am-5pm [in the Summer we close at 1pm on Fridays]. When your order is ready to be picked up, you will receive an e-mail with more information. Once you have arrived at our studio, during the local pickup times, please call us at437-247-1222and have yourorder numberandnameready for pickup.
Orders must be picked up within 10 business daysor they will be cancelled, feel free to e-mail us at hello@tenandco.ca if you have any questions!
Shipping | CANADA
- Canadian orders shipped through Expedited Parcelare trackable - You will receive an e-mail with a tracking number once your order has shipped - We estimate that this can typically take up to3 business days to arrive [dates cannot be guaranteed] - WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGE MAY ARRIVE IN 11 BUSINESS DAYS [FOR REMOTE LOCATIONS]
- Canadian orders shipped throughXpresspost aretrackable - You will receive an e-mail with a tracking number once your order has shipped - We estimate that thiscan typically take1-2 business daysto arrive [dates cannot be guaranteed] - WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGEMAYARRIVE IN 3BUSINESS DAYS
Shipping | USA
- USA orders shipped through TRACKED PACKET - USAare trackable
- You will receive an e-mail with a tracking number once your order has shipped
- We estimate this can typically take 8 business daysfor your package to arrive [dates cannot be guaranteed]
- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGEMAYARRIVE IN 13BUSINESS DAYS
- USA orders shipped through EXPEDITED PARCEL - USAare trackable
- You will receive an e-mail with a tracking number once your order has shipped
- We estimate this can typically take6-10 business daysfor your package to arrive [dates cannot be guaranteed] - WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGEMAYARRIVEIN 11-13BUSINESS DAYS
- USA orders shipped throughXPRESSPOST USA are trackable
- You will receive an e-mail with a tracking number once your order has shipped
- We estimate this can typically take 6-10 business days for your package to arrive [dates cannot be guaranteed]
- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGEMAYARRIVE IN 10BUSINESS DAYS
Shipping | INTERNATIONAL
- International orders shipped through SMALL PACKET INTERNATIONAL AIRare untrackable
- We estimate this can typically take up to 12+ business days for your package to arrive [dates cannot be guaranteed]
- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGEMAYARRIVE IN 15BUSINESS DAYS
- International orders shipped throughTRACKED PACKET - INTERNATIONALare trackable
- You will receive an e-mail with a tracking number once your order has shipped
- We estimate this can typically take up to 6-10 business days for your package to arrive [dates cannot be guaranteed]
- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGE MAY ARRIVE IN 13 BUSINESS DAYS
- International orders shipped through XPRESSPOST INTERNATIONALare trackable
- You will receive an e-mail with a tracking number once your order has shipped
- We estimate this can typically take up to 4-7 business days for your package to arrive [dates cannot be guaranteed]
- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGE MAY ARRIVE IN 10 BUSINESS DAY
PACKAGING
We ship all orders with NO single use plastic packaging.
Smaller sponge cloth orders will be shipped in a noissue biodegradable mailer and larger packages are shipped in cardboard boxes. Our NoIssue mailers can be composted and our cardboard boxes can be recycled.
Larger orders are shipped in recyclable boxes with recyclable paper stuffing if needed.
If you would like your order packaging in a specific way, e-mail us at hello@tenandco.ca.
Our Sponge Cloths are package free. Sponge Cloth 2 Packs, Tea Towels, Gift Sets and Solid Sponge Cloths come with a recyclable paper belly band to keep items together.
