shipping + packaging

COVID-19 Shipping Update 

Please note that we are filling orders 5 days a week, but are currently keeping staffing to a minimum.
Our processing time will be delayed up to 3 days longer than normal. Rest assured your order will be processed ASAP.
Note that USA orders with the chosen shipping method of “USA AIR MAIL” DO NOT have a tracking number, therefore there is no way for us to learn the whereabouts of your order once it has left our studio.
We cannot guarantee timing over the border, therefore please be patient as we are all working in situations we have never experienced before.
Due to the volume of emails, please note that our office hours are 9:00am-4:00pm EST. M-F, and it could take up to 72 hours to hear back from us. 
We are grateful for your continued support and are working hard to be as responsive as possible at this time.
Sending Love,
Christen.

 

Shipping

Sponge Cloth orders between 1-14 cloths can ship via oversized letter mail within Canada by Canada Post. This method will typically take 2-4 business days and is UNTRACKED.  For Northern Regions and remote centres in Canada, delivery can take up to 8 days. 

*If you are in need of RUSH shipping we suggest choosing a method of shipping that has a tracked option and small parcel mail.  

In the event of a shipping error due to incorrect information on the part of the customer, the customer is responsible for additional shipping fees.  

International

Orders going to the USA via Letter Air Mail are UNTRACKED and typically take 5-8 business days.

We ship worldwide, at checkout please fill out your address and shipping options with calculate automatically.

Please note that if you chose International Parcel Surface, although a cost effective method, it can be extremely slow.  Taking anywhere between 1-3 months and this method is UNTRACKED.

Typically, for a slight difference in price, International Parcel Air is quicker and will arrive to you approximately 12+ business days.

Please beware we are not responsible for items being held at customs, duties may apply depending on where you are located.   

Packaging

We try to ship all orders within Canada & USA with NO single use plastic packaging. Smaller sponge cloth orders will be shipped in a No Issues biodegradable mailer and larger packages are shipped in cardboard boxes. Both of which can be recycled.

Larger international orders are shipped in recyclable boxes with paper stuffing if needed.  

Our Sponge Cloths are package free.  Pillows are wrapped in No Issue tissue paper that can be recycled.