Copy of shipping + packaging

GENERAL | DELIVERY UPDATE - JULY 9/2021

Please note we are experiencing up to a 5-10 business day delay on top of the estimated arrival dates indicated below, for all Canada orders, as well as a 10-20 business day delay on top of estimated arrival dates below for any United States or International orders. In particular, at this time we have noticed delays with packages travelling to the United States using Small Packet USA Air (there is potential for these packages to take upwards of a month to arrive due to the delays currently occurring). Canada Post's system is delayed with the increased volume of packages and shortage of workers, and International packages face an additional delay when crossing borders. No delivery dates can be guaranteed. If you would like to track your package, please choose a tracked shipping option at checkout. We apologize for any and all delays, and appreciate your patience! 

COVID-19 SHIPPING UPDATE

Please note that we are filling orders 5 days a week, but are currently keeping staffing to a minimum. Our processing time will be delayed up to 3 days longer than normal. Rest assured your order will be processed ASAP. We cannot guarantee timing over the border, therefore please be patient as we are all working in situations we have never experienced before. Due to the volume of emails, please note that our office hours are 9:00am-5:00pm EST. M-F, and it could take up to 72 hours to hear back from us. We are grateful for your continued support and are working hard to be as responsive as possible at this time. Please see below for our estimated COVID-19 arrival dates, delivery times cannot be guaranteed.

COVID-19 ESTIMATED ARRIVAL DATES

- Lettermail - 7 business days
- Lettermail 2 Pacakges - 7 business days
- Expedited Parcel - 11 business days [for remote locations]
- Xpresspost - 3 business days
- Small Packet USA Air  - 13 business days
- Tracked Packet USA - 13 business days
- Expedited Parcel USA - 11- 13 business days
- Xpresspost - 10 business days
- Small Packet International - 19 business days
- Tracked Packet International - 13 business days
- Xpresspost International - 10 business days

PLEASE NOTE THAT NO DELIVERY TIME CAN BE GUARANTEED DUE TO COVID-19

 

 SHIPPING

 We ship worldwide, at checkout please fill out your address and shipping options will calculate automatically.  

Please beware we are not responsible for items being held at customs, duties may apply depending on where you are located.

*If you are in need of RUSH shipping we suggest choosing a method of shipping that has a tracked option*. 

We offer free shipping in North America when you spend $75 or more before tax, valid for retail customers only and excludes wholesale purchases.  You will received tracked shipping, once your order has been processed you will be e-mailed your tracking number. 

 LOCAL PICKUP

For everyone's safety and convenience, we offer Contactless Curbside Pickup.

Orders will be ready to be picked up within 1-2 business days.  Local pickup is available from Tuesday - Friday from 10am-4pm.  When your order is ready to be picked up, you will receive an e-mail with more information.  Once you have arrived at our studio, during the local pickup times, please call us at 437-247-1222 and have your order number and name ready for pickup.

Orders must be picked up within 10 business days or they will be cancelled, feel free to e-mail us at hello@tenandco.ca if you have any questions!


Shipping | CANADA


- Sponge Cloth orders between 1-14 cloths can ship via oversized letter mail within Canada through Canada Post
- We estimate that this can typically takes 2-4 business days to arrive and is UNTRACKED [dates cannot be guaranteed]
- For Northern Regions and remote centers in Canada, delivery can take up to 8 days
- WITH COVID-19, WE HAVE ESTIMATEDTHESE PACKAGES MAY ARRIVE IN 7 BUSINESS DAYS
- Canadian orders shipped through LETTERMAIL - 2 PACAKGES are untrackable
- Due to weight and size, your package will be split up into 2 mailers
- Each mailer will be stickered with a "1/2 Packages" on one and "2/2 Packages" on the other mailer
- This may result in your packages arriving at different times or in any order
- We estimate that this can typically takes 2-4 business days to arrive and is UNTRACKED [dates cannot be guaranteed]
- For Northern Regions and remote centers in Canada, delivery can take up to 8 days

- WITH COVID-19, WE HAVE ESTIMATEDTHESE PACKAGES MAY ARRIVE IN 7 BUSINESS DAYS

- Canadian orders shipped through Expedited Parcel are trackable 
- You will receive an e-mail with a tracking number once your order has shipped
- We estimate that this can typically take up to 3 business days to arrive [dates cannot be guaranteed]
- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGE MAY ARRIVE IN 11 BUSINESS DAYS [FOR REMOTE LOCATIONS]

- Canadian orders shipped through Xpresspost are trackable
- You will receive an e-mail with a tracking number once your order has shipped
- We estimate that this can typically take 1-2 business days to arrive [dates cannot be guaranteed]
- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGE MAY ARRIVE IN 3 BUSINESS DAYS

 


Shipping | USA


- USA orders shipped through SMALL PACKET USA AIR are untrackable
- We estimate this can typically take 5-8 business days for your package to arrive [dates cannot be guaranteed]

- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGE MAY ARRIVE IN 11 BUSINESS DAYS

- USA orders shipped through TRACKED PACKET - USA are trackable
- You will receive an e-mail with a tracking number once your order has shipped
- We estimate this can typically take 8 business days for your package to arrive [dates cannot be guaranteed]

- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGE MAY ARRIVE IN 13 BUSINESS DAYS

- USA orders shipped through EXPEDITED PARCEL - USA are trackable
- You will receive an e-mail with a tracking number once your order has shipped
- We estimate this can typically take 6-10 business days for your package to arrive [dates cannot be guaranteed]
- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGE MAY ARRIVE IN 11-13 BUSINESS DAYS
- USA orders shipped through XPRESSPOST USA are trackable
- You will receive an e-mail with a tracking number once your order has shipped
- We estimate this can typically take 6-10 business days for your package to arrive [dates cannot be guaranteed]

- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGE MAY ARRIVE IN 10 BUSINESS DAYS

 

Shipping | INTERNATIONAL


- International orders shipped through SMALL PACKET INTERNATIONAL AIR are untrackable
We estimate this can typically take up to 12+ business days for your package to arrive [dates cannot be guaranteed]

- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGE MAY ARRIVE IN 15 BUSINESS DAYS

- International orders shipped through TRACKED PACKET - INTERNATIONAL are trackable
- You will receive an e-mail with a tracking number once your order has shipped
We estimate this can typically take up to 6-10 business days for your package to arrive [dates cannot be guaranteed]
- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGE MAY ARRIVE IN 13 BUSINESS DAYS
- International orders shipped through  XPRESSPOST INTERNATIONAL are trackable
- You will receive an e-mail with a tracking number once your order has shipped
We estimate this can typically take up to 4-7 business days for your package to arrive [dates cannot be guaranteed]
- WITH COVID-19, WE HAVE ESTIMATED THIS PACKAGE MAY ARRIVE IN 10 BUSINESS DAY

 

PACKAGING 

We ship all orders with NO single use plastic packaging.
Smaller sponge cloth orders will be shipped in a noissue biodegradable mailer and larger packages are shipped in cardboard boxes. Our NoIssue mailers can be composted and our cardboard boxes can be recycled.

Larger orders are shipped in recyclable boxes with recyclable paper stuffing if needed.  
If you would like your order packaging in a specific way, e-mail us at hello@tenandco.ca.

Our Sponge Cloths are package free.  Sponge Cloth 2 Packs, Tea Towels, Gift Sets and Solid Sponge Cloths come with a recyclable paper belly band to keep items together.